Frequently Asked Questions
Everything you need to know about shopping with Brightzy.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, Brightzy ships to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your Brightzy account to view your order history and real-time status updates.
Are your products covered by a warranty?
All Brightzy products come with a standard 12-month manufacturer warranty against defects in materials and workmanship to ensure you receive the best quality possible.